Frequently Asked Questions (FAQs)

Product Information

What materials are used in your clothing?

JulzandPearl employs a range of premium fabrics, including Ankara, cotton, linen, and crepe, to create our collections. Our primary focus is on delivering garments that are both stylish and comfortable.

How does JulzandPearl ensure sizing accuracy?

To guarantee accurate sizing, we adhere to industry standards. However, for personalized fit, we recommend referring to our detailed size chart before placing an order.

What care instructions should I follow for JulzandPearl garments?

Specific care instructions are provided with each garment. Generally, we recommend gentle machine washing or hand washing in cold water to maintain the fabric’s quality. Avoid bleach and excessive heat.

Can JulzandPearl patterns be mixed and matched?

Absolutely. Our designs are crafted to be versatile, allowing customers to experiment with different combinations and create unique styles.

Does JulzandPearl offer clothing in plus sizes?

Yes, JulzandPearl is committed to inclusivity and offers a range of sizes to cater to diverse body types.

Ordering and Shipping

How can I place an order on the JulzandPearl website?

Placing an order on our website is straightforward. Select your desired items, proceed to checkout, and follow the on-screen instructions to complete your purchase.

What payment methods does JulzandPearl accept?

We accept a variety of secure payment methods, including [list of accepted payment methods].

What is JulzandPearl's shipping policy?

Shipping times and costs vary based on the destination. Detailed shipping information, including estimated delivery times, is available during the checkout process.

Does JulzandPearl ship internationally?

Yes, we offer international shipping. Shipping rates and delivery times may differ for international orders.

What is JulzandPearl's return policy?

Customers may return eligible items within 30  days of purchase for a refund or exchange. Please refer to our comprehensive Return and Refund Policy for specific guidelines.

What happens if my JulzandPearl order is lost or damaged during shipping?

In the unlikely event of a lost or damaged order, please contact our customer support immediately. We will initiate a thorough investigation and provide a resolution.

Customer Support

How can I contact JulzandPearl customer support?

Our dedicated customer support team can be reached via email at info@julzandpearl.com or by phone at +234 701 616 6678.

What are JulzandPearl's customer support hours?

Our customer support team is available 9:00 am to 5:00 pm (Monday to Friday)

How long does it take for JulzandPearl to respond to customer inquiries?

We strive to respond to all customer inquiries within 1 business days.